SUARLIN, J. . Analisis Manajemen Kualitas Pelayanan dengan Metode Quality Function Deployment. JURNAL UNITEK, [S. l.], v. 10, n. 1, p. 46–59, 2017. DOI: 10.52072/unitek.v10i1.70. Disponível em: https://ejurnal.sttdumai.ac.id/index.php/unitek/article/view/70. Acesso em: 25 aug. 2024.