ROIDELINDHO, K. .; PUSPITA NOVRIANTI, D. . Perbaikan Kualitas Pelayanan Jasa Perhotelan Menggunakan Servsqual Dan Importance Performance Analysis (IPA). JURNAL UNITEK, [S. l.], v. 11, n. 2, p. 120–129, 2020. DOI: 10.52072/unitek.v11i2.35. Disponível em: https://ejurnal.sttdumai.ac.id/index.php/unitek/article/view/35. Acesso em: 25 aug. 2024.